When I stood on the platform, waiting for my train, I had the impression that my hot chololate did not have any taste at all. It was as if I was drinking a cup of hot water. I got annoyed and I felt cheated, because the drink was not cheap. For that price I should get an actual hot chocolate, and not 'hot water'...
Although my first thought was to go back and talk to the Kiosk lady, I started to dismiss the idea, telling myself that it will take too long (my train would arrive in 10 minutes) and also I did not want to be "one of those people that complain". When I stopped myself from participating in these thoughts, I realised that there was still enough time before the train would arrive and that consquently I had no excuse to not at least try.
I left the platform climbing the stairs and walked back to the kiosk. Again I had a thought of discouragement when I saw the amount of people standing in line at the kiosk. I proceeded anyway, and in doing so it appeared that only one person was actually standing in line, while the rest stood there waiting for someone else.
When I got to speak to the kiosk lady, I made sure that I was calm and friendly. I said that I was sorry but that when I drank from the hot chocolate it simply tasted like hot water. She was like: "Oh really? Well let me make you another one then!" She made a new one from the machine, but I said to her that it still had no taste... After some back and forth communication, and her making sure that her machine was working properly, she decided to manually add extra cacao powder to the hot milk (yes, it was actual milk, not water) and this time it did taste like hot chocolate.
I was happy that she went through the effort to fix the drink. For some reason had I expected that she would be stingy about the whole issue and that the conversation would be not so pleasant at all - but this proved to be entirely unfounded. She was very mature about the whole thing and vey accomodating.
Afterwads I was happy that I had made the step to communicate, instead of simply accepting the experience of feeling 'cheated'. This way I gave both myself and the lady the opportunity to give the best of ourselves, instead of blocking myself with assumptions and ending up being frustrated and resentful.
It came down to it that the machine was not distributing sufficient cacao into the drink - and it was the first time someone actually said something about it to her.
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